Shipping policy
Thank you for shopping with JANAY,ROMAINE COATES. We work hard to make sure every consumer electronics order reaches you correctly, in good condition, and within a reasonable delivery timeframe.
1. Order Processing Time
After your order confirmation is received, every order is processed and packed within 1 to 5 business days, not including weekends or national holidays. During sales events or periods of unusually high demand, this window may grow slightly, and we will email you in advance if a delay is expected to be significant.
2. Shipping Rates and Delivery Estimates
The shipping charge for your order is calculated automatically and shown at checkout before you submit payment. Our standard shipping option has an estimated delivery window of 15 business days. All estimated times are approximate and can shift due to carrier workloads, customs clearance, weather, logistical constraints, or holidays.
3. Shipment Confirmation and Order Tracking
When your order is dispatched, you will receive a confirmation email with tracking information for your parcel. Tracking details typically become visible in the carrier's system within 24 to 48 hours after shipment. You can use that number to monitor progress on the carrier's website.
4. Incorrect Address Disclaimer
Please verify that your shipping address is accurate and fully completed before placing your order. JANAY,ROMAINE COATES cannot be held responsible for packages delivered to an address that the customer entered incorrectly or incompletely. If a parcel is returned to us because of an address problem, additional reshipping fees will apply.
5. Lost or Damaged Packages
If your package does not arrive by the estimated delivery date, please contact us within 2 days of that expected date so we can open an investigation. If your order arrives damaged or defective, reach out to us within 24 hours of delivery and provide clear photos of both the damaged item and its packaging. We will review your case and aim to resolve it promptly.
6. Apparel Care and Usage Notice
Electronic items should be operated, charged, and stored in line with the instructions that come with each product. JANAY,ROMAINE COATES is not responsible for damage caused by improper charging, exposure to water or extreme heat, disassembly, drops, or other misuse of the device outside its intended use.
7. International Shipping and Customs Notice
For shipments crossing borders, customs duties, taxes, or import fees may apply depending on the destination country. These charges are imposed by local authorities and are the customer's sole responsibility. They are not included in the product price or the shipping cost shown at checkout.
8. Contact Information
If you have any questions regarding this Shipping Policy, please contact us:
Company Name: JANAY,ROMAINE COATES
Email: support@janaycoatesstyle.shop
Phone: +1 541-526-1029
Physical Address: 7979 Janna Lee Ave, Alexandria Virginia 22306, United States